Terms and Conditions – TransferNet
Effective Date: 1 May 2026

ABN: 35 642 553 062

Welcome to TransferNet. These Terms and Conditions govern your use of our website and remittance services. By accessing or using our services, you agree to comply with and be bound by these Terms.

1. About TransferNet

TransferNet Pty Ltd (ABN 35 642 553 062) (‘TransferNet’, ‘we’, ‘us’, or ‘our’) is an Australian-based international money transfer service facilitating remittances from Australia to Nepal. We operate in accordance with applicable Australian laws and regulations, including obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) and the Australian Securities and Investments Commission Act 2001.

The services are intended for lawful personal and business remittance purposes only.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Australia with a valid Australian address
• Hold a valid Australian bank account
• Provide valid identity documents as required under our Know Your Customer (KYC) obligations
• Comply with all applicable laws and regulations

By registering, you represent and warrant that all information you provide is accurate, current, and complete.

3. Account Registration

You must create an account to use TransferNet’s services. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities conducted through your account
• Immediately notifying us at info@transfernet.com.au if you suspect any unauthorised access to your account

TransferNet reserves the right to suspend or terminate your account if we suspect any unauthorised use, fraudulent activity, or breach of these Terms.

4. Identity Verification (KYC)

TransferNet complies with Australian Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws and AUSTRAC regulations. We may request:

• Government-issued identification
• Proof of address
• Source of funds documentation
• Additional verification information

Failure to provide requested information may result in delays, suspension, or cancellation of transactions.

5. Transactions

5.1 Exchange Rates

Exchange rates displayed on the website are indicative and may change without notice until the transaction is confirmed.

5.2 Fees

Applicable transfer fees will be disclosed before confirmation of the transaction.

5.3 Transfer Processing

Transfer times may vary depending on:

• Banking systems
• Verification requirements
• Recipient bank processing
• Public holidays
• Regulatory reviews

TransferNet does not guarantee exact delivery times.

6. Restricted Activities

You agree not to use our services for:

• Money laundering
• Fraudulent activities
• Terrorist financing
• Illegal gambling
• Sanctioned transactions
• Any unlawful activities

TransferNet reserves the right to report suspicious activities to relevant authorities.

7. Transaction Limits

We may impose:

• Daily transfer limits
• Monthly transfer limits
• Verification-based transaction restrictions

Limits may change without prior notice.

8. Cancellation and Refunds

Transactions may only be canceled if:

• Funds have not yet been processed or paid out
• Regulatory restrictions do not apply

Refunds may be subject to:

• Exchange rate fluctuations
• Bank fees
• Administrative charges

Completed transactions generally cannot be reversed.

9. User Responsibilities

You are responsible for:

• Ensuring recipient details are accurate
• Providing truthful information
• Complying with tax and legal obligations

TransferNet is not liable for losses caused by incorrect recipient information provided by users.

10. Intellectual Property

All website content including logos, graphics, text, and software are the property of TransferNet and may not be copied or reproduced without permission.

11. Limitation of Liability

To the maximum extent permitted by law, TransferNet shall not be liable for:

• Indirect or consequential losses
• Delays caused by third-party financial institutions
• Exchange rate fluctuations
• Service interruptions beyond our control

12. Suspension or Termination

We may suspend or terminate your access if:

• You violate these Terms
• Fraudulent activity is suspected
• Required verification is not completed

13. Privacy

Your use of our services is also governed by our Privacy Policy.

14. Changes to Terms

TransferNet may update these Terms at any time. Updated versions will be posted on the website with the revised effective date.

15. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be subject to the jurisdiction of Australian courts.

16. Contact Us

TransferNet
Website: www.transfernet.com.au
Email: info@transfernet.com.au