Terms and Conditions

Welcome to TransferNet. These Terms & Conditions govern your use of our remittance services. By accessing or using our website or Services, you agree to be bound by these Terms.

1. Changes to Terms

TransferNet reserves the right to change, modify, add or remove portions of these Terms at any time. Changes become effective when posted on our website. Your continued use of the site or Services following the posting of changes constitutes your binding acceptance of such changes.

2. Legal Disclaimer

We may collect personal information, such as name, email address, and phone number, from users who voluntarily provide it when visiting our site, subscribing to our newsletter, filling out forms and in connection with other activities, services, features, or resources we make available on our Site . We will collect personal identification information from Users only if they voluntarily provide such information to us. Users are not obligated to provide this information, but it may be necessary to access certain services on the Site.

3. Use and Copyright

You may use the site for personal, non-commercial purposes only. You agree not to engage in unauthorized activities like hacking, using automated processes (robots, spiders), or taking any action that places an unreasonable burden on the site’s infrastructure.

All content on this site is the copyright of TransferNet. Except for our company logo, any logos and trademarks are the property of their respective owners. Any unauthorized use, reproduction, or transmission of this information is prohibited without the prior written approval of TransferNet or its related bodies corporate

4. Logos, Links, and Trademarks

The TransferNet logo and its associated trademarks are the property of TransferNet. Other trademarks displayed on the site belong to their respective owners. No license or right to use any trademark is granted without explicit written permission. Our website may contain links to external sites, but TransferNet is not responsible for the content or security of those sites, and accessing them is at your own risk.

5. Privacy

The TransferNet Privacy Statement is an integral part of these terms of use. Please refer to our Privacy Statement for details on how we collect, use, and protect your personal data.

6. Changes to our Privacy Statement

We reserve the right to revise our privacy policy from time to time. Any changes will be updated on our website, so please check this page periodically for the most current information.

7. Rates

Rates are subject to change at any time without prior notice. If you have submitted a transaction, the exchange rate may change at the time of processing, and the rate at the time of processing will be applied.

8. Requirements

According to Australia’s AML/CTF regulator AUSTRAC, and other relevant regulatory authorities, we are required to conduct KYC (Know Your Customer) checks for every single transaction. This may require you to provide documents to verify your identity, address, and other necessary details to comply with anti-money laundering and counter-terrorism financing law.

9. Communications

By using TransferNet services, you consent to receiving electronic, phone, and mail communications from us. These communications may include notifications about your account, transaction details, and service-related information. You agree that any electronic communications we send satisfy legal requirements for written communication.

10. Limitation of Liability

In any circumstances, TransferNet, its directors, officers, employees, or contractors will not be responsible or liable for any loss or damages whatsoever, including any direct, indirect, incidental, special, punitive, or consequential damages, arising from or in connection with your use of, access to, or your inability to use or access this Site, any contents of this Site, any external links on this Site, any website linked to this Site, or any contents thereof, or any website linking to this Site, or any contents thereof.

To the extent permitted by law, we will not be liable for any direct, incidental, consequential, or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain, opportunity, or loss of anticipated savings resulting from your access to, or use of, or inability to use the Site and its content, whether based in contract, tort, negligence, statute, or any other legal theory, and whether or not we know of the possibility of such damage.

General Provisions

If any part of these terms is found to be unenforceable, our liability will be limited to the maximum extent permitted by law.

These Terms, together with our Privacy Statement and any other policies referenced, constitute the entire agreement between you and TransferNet regarding your use of the Site and Services.