TRANSFERNET PTY LTD Privacy Policy Effective Date: 1 May 2026

 

ABN: 35 642 553 062

TransferNet Pty Ltd (‘TransferNet’, ‘we’, ‘us’, ‘our’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our remittance services. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).   1. Information We Collect We collect the following types of personal information: 1.1 Identity Information:

• Full legal name
• Date of birth
• Government-issued ID details (passport, driver’s licence, citizenship card)
• Photograph or selfie (for identity verification)
• Nationality and country of residence

1.2 Contact Information:

• Email address
• Mobile phone number
• Residential address

1.3 Financial Information:

• Bank account details
• Transaction history and amounts
• Payment method details

1.4 Recipient Information:

• Recipient’s full name
• Recipient’s bank account and branch details in Nepal
• Recipient’s contact number

  2. How We Collect Your Information We collect your personal information:

• Directly from you when you register an account, complete a transaction, or contact us
• From financial institutions and payment processors

  3. How We Use Your Information We use your personal information to:

• Verify your identity and comply with our AML/CTF obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006
• Process and complete your money transfer transactions
• Communicate with you regarding your account and transactions
• Comply with legal and regulatory obligations, including reporting to AUSTRAC
• Detect, investigate, and prevent fraud or other illegal activities
• Improve our services and user experience
• Send you service notifications and, with your consent, promotional communications

  4. Disclosure of Your Information We may disclose your personal information to:

• AUSTRAC and other Australian regulatory authorities as required by law
• Partner banks and financial institutions in Nepal for the purposes of completing your transfer
• Third-party identity verification and KYC service providers
• Payment processing partners
• Law enforcement agencies where required by law or court order

We do not sell your personal information to third parties.   5. International Data Transfers Because our service involves transferring funds to Nepal, your personal information — and that of your recipient — will necessarily be shared with financial institutions in Nepal. We take reasonable steps to ensure that such transfers are conducted securely and in compliance with applicable regulations. By using our services, you consent to such cross-border disclosure.   6. Your Rights Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Lodge a complaint with us regarding how we handle your personal information

To exercise any of these rights, please contact us at info@transfernet.com.au. We will respond to your request within 30 days.   7. Children’s Privacy Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will promptly delete it.   8. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after such updates constitutes your acceptance of the revised policy. We recommend reviewing this policy periodically.   9. Complaints If you have a concern about how we have handled your personal information, please contact us first at info@transfernet.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.   10. Contact Us For any privacy-related queries: TransferNet Pty Ltd Email: info@transfernet.com.au Phone: +61 426 624 458 Website: www.transfernet.com.au